We are unable to ship to PO Boxes or Amazon Lockers
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Guarantee Policy
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product’s guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
30 Days
60 Days
One Year
Two Year
5 Year Limited Guarantee
Lifetime
Details:
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
- Amazon.com: Vive Health Direct
- Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health’s Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.
Visit Shipping / Return Policy Page for return related questions or contact us directly at 1-800-487-3808
Built-in Timer Included
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Adjust the flow rate and the time for each cooling cycle.
- The Vive cold therapy cooler includes a built in timer, something that the leading competitors don’t have.
Targeted Cold Therapy
- Soothing cold therapy reduces pain, swelling, stiffness and inflammation due to surgery, injury, post-workouts, arthritis and more
Three Adjustable Straps
- Secure the therapy pad on the shoulder, arm, back, hip, knee, calf or ankle, with one of the three adjustable straps
Extra Long Insulated Tube
- Extra long 5 foot tubing is insulated to maintain the water temperature and secures to the unit with leak-proof snap clips
Versatile Therapy Pad
- Uniquely designed therapy pad contours to the body for targeted relief with three sizes of non-slip straps for optimal positioning
Quiet, Sturdy & Compact
- Exceptionally quiet, the compact cooling unit holds 6L and includes a carry handle for easy portability
- Water basin is double-walled for increased insulation as well as to prevent condensation on the exterior.
Customizable Settings
- Easily adjust the timer settings and variable flow rates for complete customization
FAQ:
Does the unit need draining after every use?
Dump the water from the ice bucket but if using regularly you don’t have to drain the water completely from the pads. Only do that if you are planning on storing the ice machine for several days without use.
Is the machine noisy?
No, the unit produces minimal noise during operation, however, it does chime to alert users when the water temperature is greater than 10 degrees celsius and chimes at the end of the selected session.
Do I need separate pads for different areas of the body?
The cold therapy machine includes a unique therapy pad to conform to any area of the body including the shoulder, arm, back, hip, thigh, knee, calf and ankle.
Can I control the flow rate?
Yes! At the start of each session, use the up and down arrows to select one of five rates of flow for a personalized treatment session.
Can I control the flow rate?
Yes! At the start of each session, use the up and down arrows to select one of five rates of flow for a personalized treatment session.
Can I use this on my shoulder?
Yes! The cold therapy pad is uniquely designed to contour to the body, secured with the included straps for targeted relief.
Do I need to use ice?
Yes, filling the unit with ice to the designated fill line ensures the water is cooled for effective therapy.
How much ice do I need to put in the bucket?
The cold therapy base has a designated fill line for both ice and water. The base holds a total of six liters. If your device begins beeping, your water is too warm and you should add ice to the tank.
What is the temperature of the water in the pad?
The exact temperature of the water as it flows through the therapy pad will depend on the amount of ice in the unit.
How long is each cycle?
Each treatment session can be set in five-minute increments up to a recommended 30 minutes.
Will this help after a knee replacement?
Yes, the cold therapy pad easily contours to the knee for targeted relief of swelling, inflammation and pain following surgery.
Is this portable?
Yes, the unit can be used in various locations, however, the unit must be connected to an outlet and rest on a flat surface.
Videos:
How To Use An Ice Therapy Machine
How To Drain the Ice Therapy Machine Hose
How To Set The Desired Run Time
SKU:
RHB1049GRY
1 YEAR GUARANTEE
BEST PRICE GUARANTEE
Specifications
Make icing easy with Vive Health’s Cold Therapy Machine. Designed to alleviate soreness, stiffness, inflammation, and discomfort, this innovative therapy machine is simple yet effective. The machine comes with a therapy pad boasting three adjustable straps. This pad can be applied anywhere you need targeted relief; it also contours to the body for truly effective healing. The machine is controlled using an intuitive, easy-to-use interface located on a “dashboard”. All functions are activated and controlled with simple button presses. The unit holds up to 6L of water and ice, and features convenient fill-lines to ensure effective therapy. The therapy pad attaches to the unit with an insulated connection tube, and the temperature of the water inside of the therapy pad will match the temperature of what’s in the base of the unit. For your convenience, this system has a temperature sensor which will alert you if the water in the unit rises above 10-degrees, acting as a gentle reminder to add more ice.
Vive Health’s Cold Therapy Machine will soothe your aching muscles or post-surgery inflammation by pumping cool water through a special compress pad continuously and quietly. Three different sized wraps (each 4.5-inches in width and either 15-inches, 27.5-inches, or 45-inches in length) will allow you to secure the special cold compress pad anywhere on your body including: shoulders, knees, hips, arms, legs, and feet. The device is easy to use: simply connect the hose to the ice water reservoir, plug in the water-proof snap lid and controller, and set the icing time by 5 minute increments up to 30 minutes. Make sure the water reservoir rests on a firm, flat surface for optimal operation. The machine will run quietly, unless to alert you to add more ice to the water reservoir to maintain the temperature below 10-degrees Fahrenheit. The water is pumped through an insulated, 5-foot, leak-proof connection tube. The entire therapy unit is portable, weighing only 9.8-lbs before water is added to the reservoir. It comes with a 5.8-foot power cord for more convenient use. Sit back, relax, and ease your recovery experience with the Vive Health Cold Therapy Machine.
What Customers Are Saying:
“One knee surgery was done 3 weeks ago and one more to go in another 4.I can’t imagine anything better than this product. I was extremely swollen because I overdid the first week, and as soon as your product arrived I used it and the swelling went down in about one week, which help me start my physical therapy and properly progress through it. I recommend this product for sure. Make sure you have it prior to surgery so that you can get icing down as soon as possible. I learned the hard way! – Trish M.”
“I needed ice/cold therapy after my knee surgery. It came in quickly and it’s very easy to use. I saw a tip to ice up small plastic drink ‘bottles for the ice. Yes, highly recommend this product. I use a portable stand to elevate the machine. It is very well designed. – Robert F.”
“I recommend putting this on a low stool with wheels, or a chair with wheels if you want to move it around. The hose is also difficult to snap into place but got a lot easier with time. The hose comes from the top, making it twist a bit from the machine. Because of this, you need to place the machine a bit forward of the hose (if you’re lying down.) No complaints as to the functionality! – Frances I.”
